jrcasino Privacy Policy

jrcasino ("we", "us", "our") is the data controller responsible for the personal information you provide when using the jrcasino Platform at jrcasino.co. As data controller, jrcasino determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection standards under our international gaming authority licensing framework.

Where jrcasino engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and gaming software suppliers — those parties act as data processors under contractual arrangements that require them to handle your data solely as instructed by jrcasino and in accordance with this Policy.

When you create a jrcasino account, we collect: your full legal name, date of birth, email address, and the payment method identifier you use to fund your account (e.g., Touch n Go eWallet account reference, Maybank or CIMB account number as applicable). This information is mandatory — without it, we cannot create a compliant account under our licensing obligations.

To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements, jrcasino may request: a copy of your national identity card (MyKad) or passport, a selfie or live photograph for biometric matching, and proof of address (such as a utility bill or bank statement from Maybank, CIMB, or Public Bank issued within 90 days). This data is collected and processed by our third-party KYC provider under strict data security standards.

We record all financial transactions on the jrcasino Platform, including deposit amounts, withdrawal requests, bonus issuances, and wagering activity. This data is maintained for a minimum of five years for regulatory and AML audit purposes.

When you access jrcasino, our systems automatically collect: IP address, device type and operating system, browser type and version, session timestamps, pages visited within the Platform, and in-game actions. This data is used for security monitoring, fraud detection, platform optimisation, and responsible gaming analysis.

If you contact jrcasino via Live Chat or email, we retain records of those communications, including the content of your messages and the timestamp of each interaction. This data is used to resolve your query, improve support quality, and maintain an audit trail for disputed transactions.

jrcasino processes your personal data for the following purposes:

• Account administration — creating, maintaining, and closing your jrcasino account; processing jrcasino login requests; and managing account security.
• Payment processing — facilitating deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, 7-Eleven Cliqq, and USDT TRC20.
• Regulatory compliance — performing KYC checks, conducting AML screening, reporting to licensing authorities as required, and maintaining mandatory transaction records.
• Responsible gaming — monitoring account activity for patterns consistent with problem gambling; enforcing deposit limits, cooling-off periods, and self-exclusion requests; and verifying the 21+ age requirement for all account holders.
• Platform security — detecting and preventing fraud, unauthorised access, bonus abuse, and multi-accounting.
• Service improvement — analysing aggregated usage data to optimise the jrcasino Platform, including game lobby curation, payment flow design, and mobile experience for Malaysian players.
• Marketing communications — sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time by contacting jrcasino support.

jrcasino does not sell personal data to third parties for their own marketing purposes. Personal data is never used to make fully automated decisions that have a legal or similarly significant effect on you without a mechanism for human review.

jrcasino processes personal data under the following legal bases:

• Contractual necessity — processing required to perform the agreement between you and jrcasino, including account management, payment processing, and game operation.
• Legal obligation — processing required to comply with AML regulations, KYC requirements, and the conditions of jrcasino's international gaming authority licensing.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

jrcasino does not sell, rent, or trade your personal data. We share data only in the following circumstances:

• Payment processors — transaction data is shared with the relevant payment provider (e.g., Touch n Go eWallet operator, Boost, GrabPay) solely to process the requested transaction. Each provider operates under its own privacy policy.
• KYC and AML service providers — identity verification data is transmitted to our contracted KYC partner for document verification and biometric matching. Data is processed under strict confidentiality agreements.
• Gaming software suppliers — gameplay data (excluding financial information) may be shared with game providers such as Pragmatic Play, PG Soft, or live dealer studio operators for the purpose of game provision and technical support.
• Regulatory authorities — jrcasino will disclose personal data to licensing authorities, law enforcement agencies, or financial intelligence units where required by law or by the conditions of our gaming licence, without prior notice to the data subject where legally permissible.
• Business transfers — in the event of a merger, acquisition, or transfer of jrcasino's business or assets, personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy.

Some of jrcasino's service providers, gaming software suppliers, and infrastructure partners are located outside Malaysia. Where personal data is transferred internationally, jrcasino takes steps to ensure that such transfers are subject to appropriate safeguards — including standard contractual clauses, binding corporate rules, or adequacy decisions — to maintain a level of protection equivalent to that required under applicable data protection standards.

By using jrcasino, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia, including jurisdictions in which jrcasino's licensing authority operates.

jrcasino retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration and identity verification data: retained for a minimum of five years from account closure, in accordance with AML regulatory requirements.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for three years from the date of each interaction.
• Marketing preferences and opt-in records: retained until withdrawal of consent or account closure, whichever is later.
• Technical and session logs: retained for twelve months from the date of collection, unless retained longer for active security investigations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is required for ongoing regulatory investigations or legal proceedings, retention may be extended accordingly.

jrcasino uses cookies and similar tracking technologies to operate the Platform, improve user experience, and support security and fraud prevention. The categories of cookies used are:

• Strictly necessary cookies — essential for jrcasino login session management, payment flow integrity, and security token validation. These cannot be disabled without impairing Platform functionality.
• Functional cookies — used to remember your language preferences, game lobby layout settings, and responsible gaming tool configurations.
• Analytics cookies — used to collect aggregated data on how users navigate the jrcasino Platform, enabling us to identify areas for improvement. This data does not identify individual users.
• Security cookies — used to detect unusual login patterns, multi-accounting attempts, and bot activity. These are integral to Platform integrity and cannot be disabled.

You may configure your browser to refuse or delete non-essential cookies at any time. Doing so may affect the functionality of certain non-critical Platform features but will not prevent you from accessing your account or placing bets.

Subject to applicable law and the conditions of jrcasino's licensing obligations, you have the following rights in respect of your personal data:

• Right of access — you may request a copy of the personal data jrcasino holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction — you may request that jrcasino restrict processing of your data in certain circumstances, such as while a rectification request is pending.
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object — you may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact the jrcasino Data Protection team via Live Chat or email at [email protected]. jrcasino will respond to verified requests within 30 days. We may require identity verification before fulfilling a data access or erasure request.

jrcasino implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These include:

• 256-bit TLS encryption for all data transmitted between your device and jrcasino servers.
• Encrypted storage of all passwords — passwords are hashed using a bcrypt or equivalent algorithm and are never stored in plain text.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Automated anomaly detection for unusual jrcasino login patterns, including geographic and device-based signals.
• Regular security assessments and penetration testing by qualified third parties.
• Segregated storage of financial data, KYC documents, and gameplay records to limit the blast radius of any potential data incident.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jrcasino will notify affected users and the relevant supervisory authority within the timeframe required by applicable law.

jrcasino services are strictly limited to individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If jrcasino becomes aware that a minor has accessed the Platform or provided personal data, we will immediately close the relevant account, forfeit any associated balance, and securely delete the data in question. If you believe a minor has registered on jrcasino, please contact our support team immediately via Live Chat.

jrcasino may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. The "Last updated" date at the top of this page will be revised accordingly. Where changes are material, we will notify registered users by email or via an in-Platform notification. Continued use of the jrcasino Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or jrcasino's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 on the jrcasino Platform — recommended for account-specific queries requiring prompt resolution.
• Email: [email protected]

jrcasino aims to acknowledge all privacy-related written queries within 48 hours and to provide a substantive response within 30 calendar days of receipt of a verified request.